New Carer

Whether you have become a Carer quite suddenly or it has been a gradual process, you will find it affects your life in various ways. You may be looking for specific areas of help within your caring roles, for example, house adjustments or assisted technology, or may not be sure what is available to make life for you and your loved one easier.

Norfolk Carers Support can help you to assess your situation and work with you to contact the organisations/ services that are available. If you require this type of assistance then contact us on 01603 219924. We have also listed some alternative contact numbers for physical assistance with your loved one and emergency out-of-hours services.

Emergency Assistance:

The Swifts

0344 800 8020 Option 1

Norfolk Swift Response provides assistance or reassurance during a period of urgent need to people in their homes who don’t need the emergency services. These short-term services are provided free of charge. They can assist with things like:
– Supporting someone with getting up, washing and dressing if their partner is suddenly admitted to hospital
– Assisting someone following a fall and where no significant injury occurred. (Responders have special lifting equipment to make moving as safe as possible)

 “In My Place” Scheme

0344 800 8020

This is a free Carers emergency relief service run by Norfolk County Council. If you are involved in an accident, emergency or taken ill, they will send someone to care for your loved one in your place. Contact Norfolk County Council to join the scheme.

The Samaritans

08457 90 90 90

The Samaritans offer a listening and supportive ear, so you can talk about anything that is bothering you. The problem may be something minor or a crisis. If it is getting to you, they can help.  Their phone lines are open 24 hours a day, 365 days a week.


Getting Practical Help:

Below are a few services that may be of interest to you as a new Carer. If you would like help in applying for any of these services, or would like to discuss more specific requirements that you, your loved one or your house need, then don’t hesitate to contact us on 01603 219924.

Carers Assessment

0344 800 8020

Carers aged 16 and over can ask Norfolk County Council Social Services for an assessment of their own needs to help them in their caring roles. Following this assessment, Social Services will decide if and how they can help you in your role, but it may include the following:

  • Adapting your home
  • Assistive technology
  • Break services
  • Day care services
  • Help at home
  • A mobile phone
  • Counselling/ therapies
  • Taxi fare help
  • Education

Blue Disability Parking Badge

0344 800 8020

This is for people with severe mobility problems, allowing them to park closer to their destination. This is run by Norfolk County Council and can be contacted on the number above.

Time For you

0808 808 9876

If you would like to find out more about whether you are eligible for the Time For You service, please call the Norfolk Carers Advice Line on the number above.

We Care Appeal

01263 768339

The Norfolk Millennium Trust for Carers offers unpaid carers a better quality of life by giving grants for practical items like washing machines and laptops, power packs for wheelchairs and short breaks.